24/7 Support
Support That Helps Your Security Systems Keep Working
Ultrax provides ongoing support for active clients and supported systems, helping with tracking devices, CCTV, alarms, smart locks, intercoms, fleet dashboards, alerts, app setup, and troubleshooting when protection matters.
Call Support
Speak with Ultrax about urgent tracking, security, or system concerns.
Call SupportChat on WhatsApp
Send screenshots, device details, or quick questions directly to the team.
Chat on WhatsAppEmail Support
Share detailed system issues, device questions, or follow-up requests.
Email SupportRequest Help Online
Submit your support request and let Ultrax guide you to the next step.
Start Support RequestWhat Support Covers
Help for the systems Ultrax installs and supports.
Support is practical and system-specific: access, visibility, alerts, app setup, device status, and guidance on the next best step.
GPS Tracking Support
Tracking visibility, movement alerts, route history, device status, and app access.
CCTV & Alarm Support
Live view, camera access, alarm alerts, sensors, and security system questions.
Smart Lock & Intercom Support
Access methods, app control, visitor communication, and supported smart access features.
Fleet Monitoring Support
Fleet dashboards, vehicle lists, driver visibility, fuel monitoring, and alerts.
Asset Tracking Support
Tracking devices, asset visibility, movement alerts, and monitoring setup.
App & Dashboard Support
Mobile apps, login access, dashboards, alerts, reports, and basic troubleshooting.
Active Client Support
Support for installed and supported Ultrax systems.
Support is intended for active clients and systems that Ultrax has installed, configured, or agreed to support. That allows the team to give guidance based on the actual device, dashboard, app, vehicle, property, or asset setup.
Device status checks App and dashboard guidance Alert configuration help Monitoring questions Basic troubleshooting Access or login guidance System usage support Technician visit escalation where needed
Support CoverageActive Client SupportGuidance based on the installed device, app, dashboard, and service setup.
Common Issues
What can Ultrax support help with?
These are common requests Ultrax clients may need help with after installation or while using supported systems.
GPS tracker not visible
Help checking tracker visibility, device status, app access, or location updates.
CCTV app not showing cameras
Guidance for camera viewing, app access, live view, or connection checks.
Alert setup help
Support with movement alerts, alarm notifications, app alerts, and monitoring settings.
Changed phone or lost access
Help restoring app access, dashboard login, or supported account setup.
Vehicle location issue
Support checking vehicle tracking, movement history, or visibility problems.
Smart lock or intercom support
Help with access methods, app control, visitor communication, and supported smart access features.
Fleet dashboard help
Support with vehicle lists, reports, driver visibility, fuel monitoring, and fleet alerts.
Reports or notifications
Guidance on understanding alerts, reports, usage data, and system notifications.
Before You Contact Us
Send the right details so we can help faster.
When requesting support, include clear information about the system, device, vehicle, property, or asset involved. The more context you provide, the faster Ultrax can understand the issue and recommend the next step.
Details to Provide
Fastest route: send the system type, issue, and screenshots on WhatsApp so support can review the context quickly.
Send Details on WhatsAppHow Support Works
A clear path from issue to next step.
Contact Ultrax
Reach us by phone, WhatsApp, email, or the support request form.
Share System Details
Tell us which system is affected and what you are experiencing.
Diagnosis & Guidance
We review the issue and guide you through possible fixes or checks.
Resolution or Next Steps
Where needed, Ultrax may recommend further configuration, follow-up support, or a technician visit.
Supported Solutions
Support across Ultrax security and tracking systems.
Vehicle Security
Support for GPS tracking, remote cutoff, dash cams, fuel monitoring, speed governors, and car alarm systems.
View Vehicle SecuritySmart Home Security
Support for CCTV, burglar alarms, smart locks, video intercoms, sensors, and app-based monitoring.
View Smart Home SecurityAsset Tracking
Support for GPS, BLE, RFID, asset movement alerts, and cloud-based asset visibility.
View Asset TrackingFleet Management
Support for fleet dashboards, tracking, fuel monitoring, driver visibility, dash cams, and fleet alerts.
View Fleet Management24/7 Support Availability
Help access for active clients and supported systems.
Professional Technicians
Support from people who understand the installed systems.
Remote Guidance
Get help with apps, dashboards, alerts, and basic checks.
System Knowledge
Support connected to Ultrax’s actual solutions and devices.
Client-Focused Help
Guidance based on your system, risk, and support needs.
Questions
24/7 support questions, answered.
Who can access 24/7 support?
Support is intended for active Ultrax clients and supported systems. Availability and response options may depend on your service setup and issue type.
Can Ultrax help remotely?
Yes. Many app, dashboard, alert, and basic troubleshooting questions can be handled remotely where the system supports it.
What information should I send?
Send your name, phone number, system type, issue description, affected device or vehicle, location if relevant, and screenshots or photos if available.
Can support help with mobile apps?
Yes. Ultrax can help with supported app access, viewing, alerts, and basic usage guidance.
Can support help with CCTV viewing issues?
Yes. Ultrax can guide supported clients through basic CCTV viewing, app access, and camera visibility issues.
Can support help with fleet dashboards?
Yes. Support can help with dashboard access, vehicle visibility, reports, alerts, and supported fleet monitoring questions.
What if a technician visit is needed?
If the issue cannot be resolved remotely, Ultrax may recommend a technician visit depending on the system, location, and support arrangement.
Is emergency response guaranteed?
No. Do not treat this page as a guarantee of emergency dispatch unless Ultrax has a confirmed emergency-response agreement in place. Support availability depends on the client system, agreement, issue type, and location.
Need Support?
Need Help With Your Ultrax System?
Contact Ultrax support and get help with your tracking, security, monitoring, or app setup.