How Ultrax Collects, Uses, and Protects Information

Full Privacy Policy

1. Introduction

Ultrax values privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Ultrax collects, uses, stores, shares, and protects information when you visit our website, contact us, request a quote, request support, schedule installation, or interact with our services.

By using the Ultrax website or submitting information to Ultrax, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Who We Are

Ultrax provides intelligent tracking and security solutions for vehicles, homes, businesses, fleets, farms, construction operators, and assets.

For privacy-related questions, you can contact Ultrax using the contact details provided at the end of this policy.

3. Scope of This Policy

This Privacy Policy applies to information collected through the Ultrax website, contact forms, quote request forms, support request forms, email communication, phone communication, WhatsApp or messaging communication, installation requests, service inquiries, website analytics and cookies, and related business interactions with Ultrax.

This policy does not automatically replace separate agreements, service contracts, product platform terms, app terms, or third-party privacy policies that may apply to specific devices, apps, monitoring platforms, payment processors, or integrated services.

4. Information We Collect

Ultrax may collect contact and identity information, quote and service inquiry information, support request information, communication information, website and device information, installation and service information, tracking, location, CCTV, security-system information, and payment or billing information.

Examples may include:

• Full name, phone number, email address, company name, job role, customer type, and preferred contact method.
• Service needed, project location, number of vehicles, devices, cameras, sensors, doors, properties, or assets.
• System type, device or vehicle involved, issue descriptions, screenshots, photos, videos, app access issue details, and support history.
• Emails, WhatsApp conversations, call notes, customer service notes, and follow-up records.
• IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, and analytics identifiers.
• Installation address, vehicle or property details, device serial numbers, technician notes, app setup details, dashboard configuration, and handover records.
• Vehicle location, asset location, route history, alerts, event logs, CCTV footage, alarm events, access logs, smart lock or intercom activity, fleet monitoring records, and device status information where applicable.
• Invoice records, payment status, billing contact details, and accounting records where relevant.

5. How We Collect Information

Ultrax may collect information directly from you when you complete a form, call, email, message, request a quote, request support, schedule installation, or interact during installation or service delivery.

Information may also be collected through website cookies or analytics tools, technician service notes, supported apps, dashboards, installed devices, monitoring platforms, SIM or connectivity providers, and supported systems where applicable and authorized.

6. How We Use Information

Ultrax may use information to respond to inquiries, prepare quotes, recommend suitable security or tracking solutions, schedule consultations or installations, provide installation services, configure supported devices, apps, dashboards, and alerts, provide customer support, troubleshoot supported systems, manage customer relationships, send service updates, improve website performance and user experience, maintain business records, prevent fraud or misuse, protect Ultrax, customers, staff, systems, and assets, comply with legal obligations, and send marketing communications where permitted or consented to.

7. Legal or Business Reasons for Processing

Depending on the type of information and applicable law, Ultrax may process personal information because you gave consent, processing is needed to respond to your request, processing is needed to prepare or perform a contract, processing is needed to provide support or installation services, processing is needed for legitimate business interests, processing is needed to comply with legal obligations, or processing is needed to protect rights, safety, systems, property, or security.

8. Cookies and Website Analytics

The Ultrax website may use cookies or similar technologies to make the website work properly, remember user preferences, understand website traffic, measure page performance, improve content and user experience, and detect technical issues.

Types of cookies may include essential cookies, analytics cookies, preference cookies, and marketing cookies only if such tools are added and properly disclosed. If non-essential cookies, tracking pixels, advertising tools, or remarketing tools are used, Ultrax should provide appropriate cookie notice and consent options where required by law.

9. WhatsApp, Calls, Email, and Forms

When you contact Ultrax through WhatsApp, phone, email, or website forms, Ultrax may collect and store the information you provide so the team can respond, follow up, prepare quotes, provide support, and maintain business records.

Do not send highly sensitive information unless Ultrax specifically requests it and provides a secure method for submission. Third-party communication platforms may process your communication data under their own terms and privacy policies.

10. Service, Installation, and Support Information

When Ultrax provides installation or support, the team may collect practical information needed to deliver the service. This may include installation location, vehicle or property details, device identifiers, technician notes, photos, app setup details, dashboard setup information, and system configuration records.

Ultrax uses this information to complete installation, test systems, provide support, maintain service history, and improve service quality.

11. Location, Tracking, CCTV, and Security-System Information

Some Ultrax products and supported systems may involve location data, movement records, CCTV footage, access logs, alerts, or security events. This information may be processed to provide tracking visibility, display vehicle or asset location, support fleet management, enable alerts, support theft prevention or incident response, provide app or dashboard functionality, assist with troubleshooting, and maintain service records.

Customers are responsible for using tracking, CCTV, access control, and monitoring systems lawfully, including informing employees, drivers, tenants, visitors, or other affected individuals where required by law. Ultrax may assist with system setup, but customers remain responsible for how they use installed systems in their own business, property, vehicles, or operations unless a written agreement says otherwise.

12. How We Share Information

Ultrax may share information where necessary with Ultrax staff and authorized representatives, installation technicians, support teams, hosting providers, website service providers, communication platforms, email and messaging providers, analytics providers, payment processors, device, software, app, SIM, or monitoring platform providers, professional advisors, regulators, law enforcement, courts, authorities, business partners involved in providing requested services, or a buyer, successor, or related party in the event of a business transfer.

Ultrax does not sell personal information as its ordinary business model. However, some third-party analytics, communication, or advertising tools may process data under their own terms if such tools are used on the website.

13. International Transfers

Some service providers, cloud systems, communication tools, hosting providers, analytics platforms, apps, or device platforms may process information outside the country where you live. Where applicable, Ultrax will take reasonable steps to use reputable service providers and appropriate safeguards for data transfer and processing.

14. How Long We Keep Information

Ultrax keeps personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required or permitted for legal, accounting, tax, security, support, contractual, dispute-resolution, or business-record reasons.

When information is no longer needed, Ultrax will delete, anonymize, archive, or restrict it where appropriate.

15. How We Protect Information

Ultrax uses reasonable technical, organizational, and administrative measures designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include restricted access to information, password-protected systems, secure hosting where available, staff access controls, device and account security practices, reasonable backup and recovery practices, vendor selection for key systems, and support and installation record controls.

No website, communication platform, app, cloud platform, or electronic system can be guaranteed to be completely secure. Users should avoid sending unnecessary sensitive information through unsecured channels.

16. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information Ultrax holds about you, request correction of inaccurate information, request deletion of certain information, withdraw consent where processing is based on consent, object to certain processing, request restriction of certain processing, request information about how your data is used, unsubscribe from marketing communications, or complain to a relevant data protection authority where applicable.

Ultrax may need to verify your identity before responding to privacy-related requests. Some requests may be limited by legal, contractual, security, accounting, fraud-prevention, or legitimate business requirements.

17. Marketing Communications

Ultrax may send marketing or service-related communications where permitted by law or where you have provided consent. You can request to stop receiving marketing communications by using an unsubscribe option where available or contacting Ultrax directly.

Even if you opt out of marketing, Ultrax may still send important service, support, installation, billing, or security-related communications where necessary.

18. Children Privacy

The Ultrax website and services are not intended for children. Ultrax does not knowingly collect personal information from children through the website. If you believe a child has provided personal information to Ultrax, contact Ultrax so the issue can be reviewed.

19. Third-Party Websites and Services

The Ultrax website may contain links to third-party websites, apps, platforms, products, payment systems, communication tools, or service providers. Ultrax is not responsible for the privacy practices, security, content, or policies of third-party services. Users should review the privacy policies of those third parties before using them.

20. Changes to This Privacy Policy

Ultrax may update this Privacy Policy from time to time to reflect changes in services, legal requirements, technology, or business practices. The updated version will be posted on this page with a revised Last Updated date.

21. Contact Ultrax

For privacy questions, data requests, or concerns about how information is handled, contact Ultrax at privacy@ultrax.co.zw, info@ultrax.co.zw, +263 77 123 4567, or 123 Security Drive, Harare, Zimbabwe.

When making a privacy request, include your full name, contact details, the nature of your request, and enough information to help Ultrax verify and respond to the request.